Facilitating difficult conversations
Keep sensitive discussions safe, focused and productive.
Some topics are hard to discuss in a group. This programme helps facilitators prepare, set ground rules and manage conflict calmly. Participants practise with realistic scenarios.
Who it is for: Trainers, HR business partners and managers.
Duration: 1–3 days. Group size: up to 25. Format: on-site, virtual or blended, and online.
What it covers
- Preparing for difficult topics
- Ground rules
- Managing conflict in the room
- Closing well
Outcomes
- Facilitators feel confident leading discussions on sensitive topics.
- Group discussions stay productive, respectful and focused.
- Teams avoid fewer difficult topics, because they trust the process.
How it works
- Needs assessment: Before the programme, we hold a needs assessment call with you. You can also opt for an in-depth assessment of needs and starting points.
- Tailored workshop delivery: We design the workshop around those results, using cases and examples from your sector. Sessions use modern, activity-based methods developed by our international learning and development specialists and subject-matter experts.
- Follow-up and report: After the workshop, we send a report covering participation, learning and recommended next steps. When your team is ready, we can design a Level 2 programme that builds on the first.
Questions
- Which language is the training delivered in? Our trainers are multilingual and can deliver the training in English, Urdu or a mix of both. We also offer customised sessions in most other languages. Let us know your team’s preference and we will build your workshop around it.
- What do participants need to prepare? Nothing formal. We may send a short questionnaire beforehand, and participants should bring real examples from their work.
- How do you measure results? We combine evidence-based assessment, structured feedback and expert evaluation. Depending on the programme, this includes pre-training needs and knowledge assessments, learning checks during the workshop, post-training evaluations, participant feedback and trainer observations. Longer programmes can add manager feedback and follow-up assessments.
Contact OPDEV · ask@opdev.org · London, England (WhatsApp +44 7440 585456) · Lahore, Pakistan (WhatsApp +92 328 2888978)